Most Frequent Questions And Answers!

What payment method can I use?

All popular payment methods options available at the checkout. You can make any amount of payment thorough our secure website (Protected by SiteLock-SSL “Verified Certificate”) using trusted global payment methods such as PayPal and Stripe.

Can I pay via Afterpay for my orders?

Yes! Buy what you want today, pay for it in four installments, interest free via Afterpay. You can purchase any item available on the shop up to $500 Australian dollars using Afterpay at the checkout.

Do you have international shipping?

Yes! We do ship our products to more than 150 countries in the world.
NOTE
*
Please make sure you entered your address correctly at the checkout to avoid any delay in the delivery of your package.

How much are the shipping costs?

We are offering fast and secure free shipping Australia wide on all orders. There’s a flat rate standard shipping method at $9.50 for all the customers living in United State, United Kingdom, and Canada.
We’re also offering a fast and secure shipping method to most European countries at a flat rate of $19.50 Australian dollars.

Why can't I enter my address at the checkout?

If you are not able to find your country’s name while you entering your address, it simply means we are not currently able to ship or sell any physical products to your country. However, you are still able to create an account with us and make any purchase of our downloadable products.

Do I receive tracking number?

Yes! You will be receiving a tracking number right into your InBox after successfully placing your order. It’ll normally takes 1 to 3 business days to process your shipping and sending your tracking number.

How do I check the status of my order?

You will receive a shipping confirmation email when your package has been dispatched. Tracking number is listed on the shipping confirmation email. You can check your order status at 17track.
NOTE
* Please allow 2 to 4 days for processing time and tracking information updates.
* Please use S.F Express/Bpost, in case the the 17track system were unable to detect the tracking number. 

How long does shipping take?

Standard Australia Shipping: 6-17 Business Days
US, CA, UK Standard Shipping: 7-21 Business Days
Other Countries Standard Shipping: 11-31 Business Days 

I ordered two products, why have I received only one?

Since we have a large assortment of products that aren’t stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Can I order in bulk and resell?

Yes! You can purchase as many items as you want. However, we suggest that, if you make any order more than 20 items from same product, contact us first through available options on our website, so you can get benefits from extra discounts (if applicable).

How can I showcase my art works on your social media platforms?

You can simply tag us (Brand @aevitanofficial – AAC @aatrcomm – lStore @aevitan.com.au) on Instagram, or email us and we share your art with thousands of art fans around the world. T&Cs apply

Can I get express shipping?

Yes! In most cases you can pay an additional fee for express shipping. Please contact us at support@aevitan.com.au with any inquiries regarding faster shipping.

Where do our products come from?

AEVITAN is partnered with verified merchants, artisans, and manufacturers from all over Asia and Europe.

I have a discount code. how do I use it?

All valid discount codes can be entered after clicking “checkout” on the cart page. The field for entering the code will be on bottom of the page on mobile devices.

Does all the products comes with 30 days money back guarantee?

Yes! All of the products on our shop comes with 30 days satisfaction guarantee. If you have any issue with our product quality, just let us know, we happily refund you. T&Cs apply

Who runs AEVITAN and where are you located?

We’re a small group of artists, writers, and photographers founded in early 2016 and based in Brisbane, Australia (ABN 41868997710). We supply artists and creative minded people with tools of their trade or passions at the best possible prices. 

Why haven't I received any tracking number?

It normally takes 1-3 business days to ship out your order and receive a tracking number. If you think you should have received tracking number by now, please check your spam box, and if it is not there, just send us an email (support@aevitan.com.au), and we resend your tracking number.